KaiNexus automatically flags Items that need your attention. That way, you know right away what needs to be addressed when you log into KaiNexus.
Notifications either deliver information (e.g. that a new comment was added to the item) or prompt you to take action (e.g. that a resolution has been submitted).
PRO TIP: KaiNexus automatically stops flagging Items that have been in the Draft or Overdue status, or that have been Requested to another User for over one year. This means after one year, Users will stop receiving notifications from these types of flagged items.
How do I see my Notifications?
The most popular way to keep track of your Notifications is to click the bell icon next to your name at the top of the screen to open the Notifications Window. To find out why the Item was flagged for you, click its name to open it.
Alternatively, many people configure a Card on their default Board to display all Items that are flagged for them.
Types of Notifications
Every User gets a digest email at least once a week. This email will contain all the important updates made to your items since your last digest was sent. If no updates have been made to any of the Items for which you're a member of the Team, you will not receive a digest email.
These are notifications you received due to updates that were made since the last time you viewed a specific Item.
These are notifications you received due to your association with the Item (you are on the Team of this Item).
These are notifications you received due to a notification preference that was either configured by you as a customized opt-in notification or is given to you based on a notification preference on one of your Roles.
These notifications are sent directly to the email associated with your KaiNexus account.
Examples of Notification Types
Why did I receive this Notification?
The charts below highlight the types of Notifications that you will receive based on your involvement in a Team for a Simple Team, Advanced Team, Author-Only Team, and Incident Team.
For more information on Notifications, check out these support articles:
- The Notifications Window
- Customize your Notification Preferences
- Disable Default Team Role-based Email Notifications
For more information on Team Roles, check out: