Kiosk Module

The Kiosk Module

The Kiosk Module provides a place for any employee to simply walk up, enter their idea, and get right back to work without having to log into KaiNexus.

Two Line OfieReach out to your Customer Success Manager if you're interested in this module or, if your organization is already using this module, to take advantage of any of the features described in this article.

You know that the best people to improve the work are the people who actually do the work — but how do you capture those ideas if they don't have access to a computer or phone on the job?

The Kiosk module solves this problem by providing a place for any employee to simply walk up, enter their idea, and get right back to work — no matter where they work or what their job entails.

This is a great way to remove technical barriers and allow more people to participate in continuous improvement, regardless of whether or not they use a computer in their daily work. Users need minimal training to use the module and can quickly submit items with minimal disruption to their workflow.

Keep reading to learn about:

The benefits of using the Kiosk module

  • The Kiosk module is perfect for work environments where employees don’t work on a personal computer all day. They might be on the shop floor or using a shared workstation.
  • It can be helpful to both regular and advanced users who need to submit items on the fly and come back to them later.
  • It can be coupled with the Wallboard module to create a KaiNexus station where people can submit items and get an overview of what’s going on in KaiNexus without logging in.

How the Kiosk module changes KaiNexus

When the Kiosk module is enabled for your organization, there will be a few changes to the system:

  • There will be a new User Type called Kiosk users. 
  • Certain Templates can be made available for submission via the Kiosk. 
  • Kiosk information will be added to certain Reports

What’s a Kiosk user?

A Kiosk User is not a traditional user in that they cannot access any part of the app except for the submission screen. In addition, they cannot be added to any Items' Teams. When someone submits an Item via the kiosk, they will be listed on the Team — not the Kiosk User. 

When setting up a kiosk, the Kiosk User must be signed in to the device.

To sign in as a Kiosk User:

  • Go to your organization’s usual login page and enter the Kiosk User’s username and password.
  • A Kiosk User's session in KaiNexus will not time out. However, there is a limit of 5 concurrent sessions per Kiosk User. 

To sign out of a Kiosk User account:

  • Go to the kiosk, and click and hold the KaiNexus Kiosk logo for three seconds. 
  • A “Sign Out” button will appear. Click Sign Out and the Kiosk User will be logged out.

Which Templates can a user submit via the Kiosk?

Ofie Profile PicREQUIRED: Reach out to your Customer Success Manager to make any of your organization's Templates available for submission via the Kiosk.

The Templates a particular user can submit via the Kiosk is based on an intersection of two factors:

  • Which Templates have been configured by your organization to be available for Kiosk submission. 
  • Which Templates that particular user has permission to create.

What changes are made to the Reports section?

  • The Item Curve Report will have a new kiosk icon in the bottom right corner showing how many Items were submitted via a kiosk.

The Item Curve Report with an arrow pointing to the Submitted via Kiosk icon

Submitting Item's via the Kiosk

Who can submit via the Kiosk?

Once the Kiosk User has been logged in, Items can be submitted by the following types of user:

  • General Users
  • Capture Users

How do I submit items via a kiosk?

First, make sure that the Kiosk User has been logged in to the system. If you see the KaiNexus Kiosk logo at the bottom of the screen, you’re all set to proceed.

Next, tie your upcoming submission to the correct account:

  • Search for your name in the list of users and select it.

  • Click Continue

Ofie Profile PicNote: For security purposes, if you’re inactive for more than 50 seconds after this point, you will be asked to confirm that you’re still there. If you do not respond, the Kiosk will be returned to the initial page and your progress will be lost.

In the resulting window:

  • Your username and profile picture will be displayed in the top right corner of the page. If the wrong user is shown, click Start Over in the bottom left corner of the page and enter the correct user’s name on the initial page.
  • Templates that have been enabled for Kiosk submission and that the selected user has permission to submit will be displayed.
  • To submit an Item, click the name of the Template you want to create.

In the resulting window:

  • Fill out any required and optional Fields and Attributes.
  • Select Create to submit your item.
  • Select Draft to save a Draft of your Item. 
  • Select  Cancel to discard your item and return to the Template selection screen.

Ofie Profile PicNote: The File, Link, Team, and advanced options seen when submitting an Item through the normal app are not available when submitting an Item through the Kiosk. Ask your Customer Success Manager if you would like to enable nesting the new Item beneath a Parent or removing the Draft button. 

What happens after I submit an Item on Kiosk? 

The item you submitted will immediately appear in KaiNexus.

  • The person selected on the initial screen will be included on the Item's Team, not the Kiosk User.
  • The Timeline will indicate that it was submitted by the Kiosk User.