Activity Reports

Activity by Template Report

Get the details of your organization's Template activity.

The Activity by Template Reports lets you see which of your Templates are being used, how many Items of that Template are in the system, and what status those Items are in.

Who can access this Report?

Anyone with the "View Report Data" permission will be able to see this Report.

This Report can be accessed under the Activity section of the Reports page. It can also be added as a Card on a Board.

Working with the Report

The views

This Report has two views. Click the name of the view you want to see to toggle between them.


The Activity by Template Report with the two views marked

  • List: Shows the total number of Items of each Template, the number of those Items which resulted in a change, the percentage of those Items which resulted in a change, and a status bar showing the current status of each of those Items.
    • Hover over a column's header and click the caret icon, then hover over Columns to add and remove columns from the list, or click Sort Ascending or Sort Descending to sort the list by that column in ascending or descending order.
  • Graph: Displays the data as a bar graph.
    • Display as Bar: Expand the drop-down to select the dataset that should be represented on the graph. By default, this Report will show the total number of Items per Template.
    • Sort: Expand the drop-down to select by which criterion this dataset should be ordered.
    • Max: Enter the number of data points that should be represented on this graph. By default, this Report will show 15 data points, but it can be configured to show 1-50.
    • Show Values: When enabled, the value of each data point will be displayed on the graph.

Regardless of the view, you should look for:

  • Templates with very few (or no) Items. These Templates are not being used, so you might consider making sure your users are utilizing them properly or reaching out to your Customer Success Manager to help you inactivate Templates that are no longer needed.
  • Templates that don't often result in a change. If Resolutions are not enabled for such a Template, then there isn't a problem. But if Resolutions are enabled, it may be a sign that people need coaching on how best to utilize that Template.

The filters

Any relevant filters in use on the main Reports screen will be automatically applied to this Report but can still be configured as needed.

  • There are two date-based drop-downs. First is the "Reference Date" drop-down and second is the "Range" drop-down.
    • Reference Date: Expand the drop-down to choose which type of date should be referenced by the Report. For example, select "Created in" if you want the Report to reference only those Items that were created in the specified date range.
    • Range: Expand the drop-down to choose the range of dates that should be included in the Report.

The Activity by Template Report with the two date drop-downs marked

  • Workflow: Expand the drop-down to choose which workflows should be listed in the Report.
  • Template: Expand the drop-down to choose which Templates should be listed in the Report.
  • Select Originating or Responsible to decide whether the Report should reference Items from the Originating or Responsible Location. 
    • Originating and Responsible will be the default selection.
    • If no Location is selected in the Location Picker or Item Filter, the Originating and Responsible toggles will not affect Report data.  
  • Click the filter icon and the Item Filter window will open.

The Activity by Template Report with an arrow pointing to the filter icon

  • Click the Locations panel on the left side of the Report to expand it.

See a list of Items referenced by the Report

When in the List view:

  • Click a Template's Total, Complete Change, or Change (%) values to see a list of all Items contributing to that metric.
  • Hover over a segment of a Template's status bar to open a tooltip that lists the number of Items it includes.
  • Click a segment of a Template's status bar to open a list of all Items that it includes.

When in the Graph view:

  • Hover over a bar or bar segment to open a tooltip that lists its exact value.
  • Click a bar or bar segment to open a list of all Items that it includes.

Export the Report

To export the Report as a PDF, click the printer icon and the "Print" window will open.

  • Page Size: Expand the drop-down to choose your preferred page size.
  • Scale: Expand the drop-down to choose the scale percentage. This allows you to fit more content on a single page. For example, selecting 50% doubles the amount of content you can fit on one page. Make sure to select "Fit to page" in your browser's print settings.
  • Click either Portrait or Landscape to choose the PDF's orientation.
  • Click Print.

Ofie Profile PicThe Location of the Report will appear on the exported PDF beneath the Report title. 

To export the Report as an XLSX document, click the spreadsheet icon. This option is only available in the List view.

The Activity by Template Report with the printer icon and spreadsheet icon marked