Multi-Language Module

Multi-Language Module

Configure your KaiNexus instance to support translating areas of the platform into multiple languages. 

Two Line OfieNOTE: The Admin area is only accessible by administrators; only System  Administrators can perform the functions detailed on this support page.

There is a lot of customizable text in KaiNexus. Giving customers the flexibility to self-translate these elements allows companies to utilize their own or industry-specific vernacular as well as support colloquialisms that literal translations may not support.

The language displayed can be set by location where all users in a given location will see that language.  Additionally, Users have the ability to set their desired language on their User profile, in the event that they prefer an alternative language to the one set for their Location. This is especially useful in places where there is a mix of languages spoken.

Once the Language option has been created, your organization’s Quality Administrators can begin translating several areas within your Templates.

Two Line OfiePRO TIP: Reach out to your Customer Success Manager to configure a new Language option. 

How do I translate my KaiNexus instance into different languages?

When your Language(s) have been configured, you cain either enter translations yourself in the app or mass import translations with the help of your Customer Success Manager.

In the app

In order to translate your instance of KaiNexus in the app:

  • Navigate to Admin > System > Translation.
  • Language: Expand this drop-down to select the language with which you want to work. You will only be able to choose between the languages your organization has configured.
  • Item Type: Expand this drop-down to select the area of the platform you would like to translate.
    • Template will prompt an additional drop-down menu to select from a list of your organization’s configured Templates.
    • Attribute
    • Attribute Value
    • Field Type
    • Reason will generate a list of all of your organization’s configured No Change Reasons.
    • Impact Type
    • Milestone will only appear if your organization has enabled the Milestones Module.
    • Customized Text will generate a list of terminology within your Templates that you may have previously customized, such as the Team Roles or Location Tooltips.
    • Static Text will prompt a Category dropdown menu with the following options: 
      • General will generate a list of text that appears on different buttons and windows when working with your Items throughout its lifecycle in KaiNexus (such as Create, Save, Edit and Delete buttons).
      • Dates
      • Statuses
      • Locations
      • Notifications
  • In the Translated Text column,  enter the translation for that language option.

    • The Translated Text will have a red indicator to show that your new entry is unsaved. The translation will not be reflected in the system until you save your work. 
  • Select Save.
    • The red indicator will disappear, showing that your translation is saved and will be reflected in the app. 

Ofie Profile PicPro Tip: We recommend saving your work often. If you attempt to save too many translations simultaneously, the system may time out and lose your work. 

Mass Import Translations

The easiest way to enter a large amount of translations simultaneously is through a mass import. 

Ofie Profile PicImportant: Your Customer Success Manager will help facilitate the import of your translations. 

To get started, you will download a spreadsheet containing all areas of the system that can be translated and their current translations. You can then add translations on the spreadsheet outside of KaiNexus. This is helpful when you are making many updates; you won't have to worry about saving your work so often. 

When you are finished making translations, send your spreadsheet to your Customer Success Manager at KaiNexus. They will help complete the import. 

To export a list of your organization's translatable fields and current translations: 

  • Navigate to Admin > System > Translation.
  • Select Save XLSX.

How to set a User’s Language option?

  • Click your name in the top right corner of KaiNexus.
  • In the resulting drop-down menu, click .
  • In the resulting window:
    • Click in the top right corner of the window.
    • Click .
    • In the resulting window, you can edit your Language option using the “Language:” drop-down menu.
    • Click .

NOTE: You will need to sign out and then sign back into KaiNexus in order to view the changes you made in this section.

PRO TIP: You can also set a Language to default to one or more Locations within your Network. This means Users within the selected Locations will default to that translated Language upon signing into KaiNexus. Reach out to your Customer Experience Lead to help configure this Language setting for you