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Change a user's password

The "Admin" area is only accessible by administrators; only User Administrators can perform the functions detailed on this support page.


How do I set a user’s password?

NOTE: A User whose password has been manually set by an administrator is not notified about this change, nor are they informed as to what the new password is. It is your responsibility to give them this information.

To set a user's password, navigate to the "Users" admin page, then:

  • Hover over the user so that it is highlighted blue.

  • Click  to its right.

  • In the resulting drop-down menu, click .

In the resulting window: 

  • Enter the new password in the "Password" and "Confirm Password," being sure that it abides by all of your organization's password requirements.

  • Click .


Be sure to alert this user of their new password and advise them to reset it as soon as possible!