Users > User Management
  1. Help Center
  2. Admin
  3. Users > User Management

Send a user a password reset email

The "Admin" area is only accessible by administrators; only User Administrators can perform the functions detailed on this support page.


If a user has been locked out of their account or forgot their email, you may need to send them a password reset email.

NOTE: If the user does not have an email address associated with their account, you will need to manually reset their password.


How do I send a user a password reset email?

Navigate to the "Users" admin page, then:

  • Hover over the user so  that it is highlighted blue.

  • Click  to its right.

  • In the resulting drop-down menu, click .


  • In the resulting window, click .