Send an Account Activation email

Send General and Capture Users an email with instructions on how to log in to KaiNexus for the first time and activate their account.

New General and Capture need to activate their account and log in to KaiNexus before they can start utilizing the platform.

If an email address was associated with their account when it was first created or transitioned to the General or Capture User Type, they should have received a welcome email with instructions for activating their account.

If an email address was only added later, or if they just missed that first email, you might need to send them a new account activation email.

If a user's account does not have an associated email address, you will need to inform them about their account and set a temporary password for them. They will be taken through the activation process when they first log in.

Who can send an Account Activation email?

Anyone with the "Global User Administrator" permission can send an Account Activation email to users anywhere in the organization.
Anyone with the "Local User Administrator" permission can send an Account Activation email to users in the Location specified by that permission's configuration.

Send an Account Activation email

If you want to send Account Activation emails to a bunch of different users at once, you can use bulk-change to send them instead of sending them one by one.

To send an Account Activation email, navigate to the User Management administration page or the People page, then:

Hover over the user you want to edit so that it is highlighted blue and click the lock icon that appears to its right.

The People page with an arrow pointing to a users Password and Activation button

Click Send Activation Email in the resulting drop-down menu and the Account Activation window will open.
- Click Send Email.