Reopen an Item

Transition a completed Item back into an Active status to continue working on it.

If an Item has already been completed but needs to be revisited, you can reopen it and let work continue.

Who can reopen an Item?

For Items using the Standard Team Type:
- Anyone with the "Assign" permission for Items in this Location(s).
- The Assigner.
For Items using the Simple Team Type:
- Anyone with the "Edit" permission for Items in this Location(s).
- Anyone on the Team except for Followers.
For Items using the Advanced Team Type:
- Anyone with the "Edit" permission for Items in this Location(s).
- Anyone on the Team except for Participants and Followers.
For Items using the Author-Only Team Type:
- Anyone with the "Edit" permission for Items in this Location(s).
- Anyone on the Team except for Followers.

For more information on Team Roles (like Authors, Facilitators, Participants, and more!) check out this article.

Reopen an Item

To reopen an Item, open the Item with which you want to work, then:

Click the Item's status indicator.

An completed Item work panel with an arrow pointing to the status indicator

Select Reopen in the resulting drop-down menu, and the "Reopen" window will open.
- Reason for Reopening: Enter an explanation as to why the Item is being reopened. This text will be added to the Item as a comment.
- Due Date: Enter the date by which this Item should be completed.
- Click Reopen. If the Due Date is in the past, the Item will become Overdue. If the Due Date is in the future, the Item will become Active.

Pro Tip: If your organization utilizes Custom Statuses, and has more than one Active Status, the Item will reopen in the Primary Active Status, which is the Status listed first in Status drop-downs.