Incident - Status

Review an Incident's Resolution

Why am I being prompted to review an Incident's Resolution?

KaiNexus requires you to review a Resolution if you were the Assigner and the Assigner's approval was required to complete the Incident.

 

How do I know if I need to review a Resolution?

  1. KaiNexus will send you an email telling you so.

  2. There will be an alert on your Notification & Updates window.

  3. The Incident will also have an alert for you displayed below its title:

 

How do I review a Resolution?

To review a Resolution:

  • Click the status indicator.

  • Click  in the resulting drop-down menu.

 

 

In the resulting you window, you can:

  • See the entered resolution and make any changes you see fit.

  • Click  to save your changes and come back to this resolution later.

  • Click  to accept this resolution in its current state and resolve the Incident.

  • Click  to indicate that more work needs to be done on the Resolution.

    In the resulting window:

    • Enter a reason for declining the Resolution. 

      This will tell the Responsible person what they need to change or improve about their work on this Incident so that their next attempt at resolving it will be successful.

    • Click  to finalize your decision.