Troubleshooting

Having trouble with your KaiNexus account? Check out these troubleshooting documents. If you're still having trouble, don't hesitate to reach out to our support team.

• ★ I've been locked out of my account. How do I get back in?
• SSO Authentication
• I'm getting a network connection failure
• Received email: "KaiNexus: Multiple Accounts"
• Error: Invalid username or password