Incident Management

Information on managing your Incidents. Note that the Incident module must be enabled for your organization to work with Incidents.

• Submit a draft Incident
• Assign an Incident
• Plan an Incident
• Revert an Incident to the "New" status
• Resolve an Incident
• Review an Incident's Resolution
• Reopen an Incident
• Defer an Incident
• Edit an Incident
• Share an Incident
• Save an Incident as an Excel spreadsheet
• Save an Incident as a PDF
• Incident Locations
• Notify people of an Incident at any time
• Transfer an Incident
• Escalate an Incident
• Convert an Incident
• Copy an Incident
• Add a time tracking estimate or log work
• Add Tasks to an Incident
• Add a Chart to an Incident
• Add a link to an Incident
• Delete an Incident
• Add a Score to an Incident