The Basics

FAQ

• ★ Frequently Asked Questions
• How do I activate a user that was previously inactivated?
• Why did I get this email?
• Projects vs. Improvements vs. Tasks
• How do I add a KaiNexus shortcut to my desktop?
• Recommended IT configuration steps

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Troubleshooting

• ★ I've been locked out of my account. How do I get back in?
• I'm getting a network connection failure
• Received email: "KaiNexus: Multiple Accounts"
• Error: Invalid username or password

Logging In

• ★ Reset your password via email
• Stay signed in
• Request an account
• Activate your account
• Contact account support
• How do I access the KaiNexus Mobile App

Creating new items

• Create a new Item in KaiNexus
• How to Submit an Item through the KaiNexus Mobile App
• Submit new Items via email

My Account

• Change your password
• Update your user profile picture
• Update your User Profile
• Customize your Notification Preferences
• The Notifications Window