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SSO Authentication

What is SSO?

Single sign-on (SSO) is an authentication service that enables a user to use one set of login credentials -- for example, a name and password -- to access multiple applications. 


With the Compliance Module, KaiNexus supports SAML 2.0 to limit attacks from phishing schemes and make participation as easy as possible for everyone.


Common SSO providers include: 

  • Okta
  • Microsoft Azure


I received an SSO error message. What should I do?

If you received the following error message when logging into KaiNexus:


“An error occurred while authenticating with your SSO provider. Learn more.” 


While this can occur for various reasons, it can indicate that it has been too long since you last authenticated. Try fully signing out and then back in from your SSO provider (such as Okta) or clearing your browser cache.


If this error message still appears after signing out of (and back into) your SSO provider, our next suggestion is to reach out to your admin/IT team and see if they can confirm that your credentials within your organization's active directory match what is on your account within KaiNexus.


In order for SSO to authenticate your login, the credentials within your organization’s active directory (connected to your SSO provider) must match your credentials within KaiNexus.


If your credentials do not match, they'll have to update them and that should fix the SSO login issue. However, if your admin/IT team confirms that your credentials match and you're still receiving this error, please contact KaiNexus Support and we'll see if there is a deeper issue.

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