The convert feature is available under the ellipses of each workflow template, excluding Charts. You can use this feature to convert an item from one template type to another. This is used when you’re working with an item and discover that you need it to be a different template type or a different workflow altogether. For example, if an improvement is submitted and it is determined that the improvement will require additional resources then you may wish to convert into a project type. Upon converting, the item will be changed to “New” status, any dates that no longer apply will be removed, any resolution details will be lost, and if the new workflow does not support the nested items, they will be un-nested.
For an overview on how to convert a specific workflow type, select the corresponding link below:
- Convert a Project
- Convert an Improvement
- Convert a Task
- Convert an Incident - Is the Incident Module active for your organization?