In order for us to serve you most effectively and efficiently, it’s important to direct your questions to the right team.
You should reach out to KaiNexus support if:
- You have technical questions (eg. “Can I?” “How do I?” “Why is ___ happening?”)
- You need help logging in
- You think you’ve spotted a bug
You should reach out to your Account Manager if:
- You have questions about or want to make changes to your configuration
- You have questions about best practices and/or strategy
- You have an idea for how we can improve the app
- You have questions about a recent product update
- You need to bulk import configuration or user data