Powered by Temper

How do I activate a User who was previously inactivated?

Users in KaiNexus are never fully deleted - just inactivated. That means you can always reactivate a User after you inactivated them!

To reactivate a User, you must be able to edit them
- that means you either need to have the “Local User Administrator” or the “Global User Administrators” permissions.


Step 1: Find the User on the “People” page

Inactivated users are hidden from the list of users by default, so you need to change the filters to show them.

To do so:

  1. Navigate to the “People” page

  2. If the quick filters aren't visible, click the downward facing caret icon in the top right corner of the page

  3. Select "Inactive" from the "User Type" drop-down field

  4. Search for the person you want to reactivate with the “Search People” search bar

Step 2: Reactivate the User

To reactivate the user:

  • Hover over the user you want to edit so that that row is highlighted blue and click the pencil icon to its right

A screenshot of the KaiNexus People page. One of the users has been highlighted so that its buttons are visible. A blue arrow is pointing to the pencil icon next to that user.


  • In the resulting window, change the “User Type” field to the appropriate new status

  • Click the save button


Have more questions? Submit a request