The Admin area is only accessible by administrators; only System Administrators can perform the functions detailed on this support page.
By default, Cards and Lists display Items in the following order when sorted by status: Draft, New, Planned, Overdue, Active, Resolution Submitted, Completed, and, lastly, Deferred.
You can configure the status sort order by reordering the list of statuses under "Status Order." Drag and drop each of the statuses listed into the correct order.
When you're finished, click .