Powered by Temper

Incident Curve Report

STOP: Is the Incident module active for your organization?

 

The Incident Curve Report helps you track your submission and completion rates to assess the growth of your improvement culture over time. 

Incident_Curve.jpg

 

Working with the Report

  • "Reported" and "Completed" buttons are displayed near the top of the Report. They are both displayed on the Report by default, but you can click either of them to add or remove them from the Report.

  • The date range options are listed along the top of the page. Choose between 1 week, 1 month, 3 months, 6 months, 9 months, 12 months, all time, or a custom range by clicking on the corresponding option.

  • Beneath the date ranges are three additional options:

    • Click "All" to include all Incidents that meet the rest of the filter requirements.

    • Click "Project-Based" to include only Incidents that meet the rest of the requirements and are nested under a Project.

    • Click "Stand-Alone" to include only Incidents that meet the rest of the requirements and are not nested under a Project.

  • The Network diagram can be found along the left side of the page. Use this to filter the Report by Location - only items tied to the selected Locations will be included in the Report.

  • Click 2018-04-06_1446.png near the top of the Report to open the advanced filters.

  • There are three icons in the bottom right corner of the Report that show how the Incidents included in the Report were submitted:

    • 2018-04-25_1233.png - How many Incidents were submitted via the browser app.

    • 2018-04-25_1233_001.png - How many Incidents were submitted via the mobile app.

    • 2018-04-25_1233_002.png - How many Incidents were submitted via email.

 

Things to look out for:

  • A high slope of submissions and completions indicates a health improvement culture.

  • An inflection point in the slope of submission and completion usually reflects a change in leadership behaviors or improvement processes.

  • A low slope of submissions and completions is a warning sign of an unhealthy improvement culture.

Bottleneck Alert

If you have more improvements being submitted than being completed, you have divergence. This risks slowing down your improvement efforts, decreasing engagement, and ultimately damaging your improvement culture.

Solutions:

  • Make sure leaders are promptly assigning new Incidents.

  • Make sure people are completing the Incidents they’ve been assigned.

  

Have more questions? Submit a request