First, confirm that your system is meeting our basic requirements:
- Your computer is running Windows 8 or Mac OS X 10.10 or later
- Your computer has at least 4GB RAM and a 2GHz or faster processor
- One of the following web-browsers is being used: Google Chrome, Internet Explorer 10 or above, Firefox 34 or above, Safari 8 or above
- Cookies are enabled on the browser specified in item 3
- Your internet speed is working at at least 1.5Mb/s or better
If your system meets all of these requirements, please submit a ticket to our support team so that we can help you find a solution!