I'm getting a network connection failure

First, confirm that your system is meeting our basic requirements:

1. Your computer is running Windows 8 or Mac OS X 10.10 or later
   
   
2. Your computer has at least 4GB RAM and a 2GHz or faster processor
   
   
3. One of the following web-browsers is being used: Google Chrome, Internet Explorer 10 or above, Firefox 34 or above, Safari 8 or above
   
   
4. Cookies are enabled on the browser specified in item 3
   
   
5. JavaScript is enabled on the browser specified in item 3
   
   
6. Your internet speed is working at at least 1.5Mb/s or better
   
   

If your system meets all of these requirements, please submit a ticket to our support team so that we can help you find a solution!