Powered by Temper

Incident Collaborators

A Collaborator is someone who contributes to the success of an Incident, even if they aren't primarily responsible for it.

 

What can Collaborators do?

They can:

 

Who can add and remove Collaborators?

  • The Responsible Person

  • The Assigner

  • The Author(s)

  • Any Collaborators

  • Anyone who has the "Edit" permission for Incidents in that Location

  • Anyone who has the "Assign" permission for Incidents in that Location

  • If the Incident is nested under a Project, the Project's Facilitators, Sponsors, and/or Leaders. If it's nested under a Chart, the Chart's Authors.

 

How do I change the Collaborators?

Open the Incident with which you want to work, then click 2018-03-29_1711.png in the top right corner of the "Team" section

Edit_Team__1_.jpg

 

In the resulting window, locate the "Collaborator(s)" field. In that field, you can:

  • Open the drop-down menu to reveal a list of up to ten users including yourself and your most frequent selections.

  • Begin typing someone's name in that field to search for them among all users (not just those top choices).

    In the resulting drop-down menu, select the correct user.

  • Click 2018-03-29_1720.png.

 

Have more questions? Submit a request