A Collaborator is someone who contributes to the success of an Incident, even if they aren't primarily responsible for it.
What can Collaborators do?
They can:
- Edit the Incident
- Add comments
- Draft a Resolution
- Escalate the Incident
- Share it
- Save it as an Excel document or as a PDF document
- Add links
- Add Tasks
- Add charts
- Notify people of the Incident
- Copy it
- Convert it to another type
- Add attachments