A Follower has no formal responsibility for an Incident but is kept in the loop and notified about any activity associated with it. It is helpful to follow an Incident if you are interested in it and want to know how it’s progressing.
Anyone can follow any Incident they have permission to access.
How do I follow an Improvement?
Open the Improvement you want to follow, then click 
at the bottom of the "Team" section.
If you later decide you want to unfollow the Improvement, click 
in the same place.
How will I receive notifications for Improvements I follow?
- You’ll receive notifications in the nightly digest.
- Notifications will appear on the Improvement itself and in your notifications window.