Why did I get this email?

There are five main reasons why a person might get a notification from KaiNexus:


Every User gets a digest email at least once a week, as long as changes have been made to an Item with which they're involved. This email will contain all the important updates made to your Items since your last digest was sent. If no updates have been made to any of the Items for which you're a member of the Team, you will not receive a digest email.


If you have subscribed to a custom List or subscribed to a Board—or someone else has subscribed you to a Board—you will get a subscription email at least once a week containing pertinent information and links to that List or Board.


You are on the Team of an Item and an action occurred on that Item. The vast majority of the time you will be notified of this via the digest. For some Items that are more time-sensitive, you will be notified via email.  


Either your own notification settings or those of one of your Roles contain opt-in preferences. When an event happens in the system that matches one of your preferences, you'll receive an email (or just an alert, depending on your settings).

User Elected

One of your colleagues has elected to notify you about something in KaiNexus, such as:

Two Line OfiePRO TIP: If they selected the Email Now option, you can respond to this comment via email so that you don't have to take the time to log into the system.

Recommended Reading

To learn more about your notification preferences (and how to adjust them), check out these support articles: