When resolving an Improvement that resulted in a change, you can choose between the various Impact Types created by your organization.
The qualitative Impact Types - quality, safety, satisfaction, environment, and health - can be configured to ask certain questions of the person resolving an Improvement. Reach out to your Customer Experience lead to take advantage of this feature.
How can I customize the qualitative Impact Types?
- Show Classification:
Ask how the resolver would classify the Impact. They can choose between “Minor,” “Moderate,” and “Significant.”
- Show Notes:
Add an optional “notes” field where the resolver can add any details or information they think valuable.
- Show Occurrence Question:
Display the button. Clicking this button opens the list of occurrence questions.
The resolver can enter how many times per [time period] this has happened in the past and how many times per [time period] they believe this could happen in the future. They can also say whether this Improvement has decreased the chance of this happening again.