System and Network Issues
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      System Requirements

      Follow these recommended IT configuration steps for an optimized KaiNexus experience.

      Which web browsers are supported?

      KaiNexus works with all major browsers.

      Two Line OfieNOTE: If you receive an error message from KaiNexus that your browser is unsupported or out of date, contact your organization's IT team so that they may assist you. 

      System Requirements

      • Devices and browsers must be up to date
      • Computers must have at least 4GB RAM and a 2GHz or faster processor
      • Cookies and JavaScript must be enabled in the browser
      • Internet speed must be 1.5Mb/s or faster

      What URLs and email addresses must be permitted?

      Confirm with your organization's IT team that the following KaiNexus details are included in your organization's allowlist. If any type of web traffic or security monitoring systems are in place within your organization’s network, your IT team must also permit these details in those systems.

      Two Line OfieNOTE: Simply being able to access KaiNexus does not mean that this information has been added to your organization's allowlist. 

      KaiNexus

      • IP: 104.155.134.186, 34.120.99.131, and 34.160.106.81
      • Ports: 80, 443
      • URL: Your organization’s unique login URL
        • Format: https://yourorgID.kainexus.com
        • Example: https://kainexus.kainexus.com

      Sandbox & Showroom

      If your organization utilizes a KaiNexus sandbox or showroom environment, your IT team will need to allowlist the following: 

      • IP: 104.196.158.42
      • URL: https://sandbox.kainexus.com
      • URL: https://sandbox-alt.kainexus.com
      • URL: https://showroom.kainexus.com

      Other Allowlist URLs

      To receive email communications and access to our support and training services, your IT team will need to allowlist the following URLs: 

      • Help center: support.kainexus.com
      • Support videos: http://vimeo.com/kainexus
      • Support emails: support@kainexus.com
      • Automated system and activation emails:
        • prod.kainexus.com
        • kainexus3.kainexus.com
        • do-not-reply@prod.kainexus.com

      What internal links to KaiNexus should I set up?

      Many of our clients choose to set up various internal links to KaiNexus so that their people never lose their unique login URL. We recommend creating:

      • An intranet link
      • A desktop shortcut on everyone’s work computer
      • A browser bookmark on everyone’s work computer (in a supported browser)

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