Powered by Temper

Received email: "KaiNexus: Multiple Accounts"

A screenshot of an email from KaiNexus support. The subject line reads 'KaiNexus: Multiple Account.' The body reads 'A request was submitted for assistance with your account. However, the request was submitted for an email address that is associated to multiple accounts (as listed below). Please submit additional requests using a specific username.' Beneath that text, two users are listed by name, along with their username, organization code, and login URL.

If you’ve received the above email, “KaiNexus: Multiple Accounts," all of the following is true:

  1. You’ve recently requested that a password reset or account activation email be sent to you,

  2. You used your email address in that request, rather than your username,

  3. That email address is affiliated with multiple KaiNexus accounts, so the system couldn’t tell which account you wanted to work with.

To get a new reset password or account activation email, you’ll need to: 

  • Go to the address listed in that email.

  • Click “Can’t access your account?”

A screenshot of the KaiNexus login page. A blue arrow is pointing to the 'Can't access your account?' option beneath the username and password entry form.

  • Choose either “Activate Account via Email” or “Reset Password via Email,” depending on your needs.

  • Enter the username of the account you want to work with - that username will also have been listed in the “KaiNexus: Multiple Accounts” email.

After a few minutes, you’ll receive an email containing a link to reset your password or activate your account. If you don’t see that email, check your spam filter - it’s common for these emails to get trapped there.


Have more questions? Submit a request