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Resolve an Improvement

Who can resolve an Improvement?

  • The Assigner

  • The Responsible Person

  • Anyone with the "Assign" permission for Improvements in this Location

  • If the Improvement is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Improvement is nested under a Chart, the Chart's Authors.

The following people can add information to the Resolution, but can't finalize the submission unless they have the appropriate permissions:

  • The Authors

  • Any Collaborators

  • Anyone with the "Edit" permission for Improvements in this Location.


How do I resolve an Improvement?

Open the Improvement you want to resolve, then:

  • Click the status indicator.

  • In the resulting drop-down menu, click 2017-10-08_1554.png.



What you see on the resulting window is determined by your organization's settings. The most common steps are:

  • Fill out any required or optional fields that apply.

  • Answer the "Change" question if one is displayed. By default, this question reads "Did this result in a change," but that text and the available options may have been customized by your organization. 

  • You may be prompted to provide more information in the form of recording impact types or "No Change" reasons.

  • If it's listed, answer "Review in the future?" question. Pick "Yes" if you want this Improvement to be scheduled for review at a later date, and "No" if you do not.

  • Click "Details" to open a list of all the Improvement's fields and attributes. You can edit those fields, if necessary.

  • When you're happy with your Resolution:

    • If the Assigner's approval is required, click 2018-04-18_1627.png.

    • Otherwise, click 2018-04-18_1627_001.png.


Who can edit a completed Improvement's Resolution?

  • The Assigner

  • Anyone with permission to assign Improvements in that level of the organization.


How do I update a completed Improvement’s Resolution? 

Open the Improvement with which you want to work, then click 2017-10-06_1608.png in the “Resolution” section.


In the resulting window, you'll be able to update every element of the Resolution, as described above. When finished, click 2018-04-18_1629.png.


Have more questions? Submit a request