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Resolve or complete a Task

Who can complete a Task?


How do I complete a Task?

Open the Task you want to complete, then:

  • Click the status indicator.

  • If this template does not have a Resolution enabled, click 2017-10-08_1554.png in the resulting drop-down menu.

    If this template does have a Resolution enabled, click 2018-08-06_1327.png.



What you see on the resulting window is determined by your organization's settings. The most common steps are:

  • Fill out any required or optional fields, Attributes, or impact data as determined by your organization's settings for this template.

  • (**Optional**) Enter a comment.

  • If the Assigner (or anyone with permission to assign the Task's parent) is required to approve the Resolution is required, click 2018-04-18_1627.png.

    Otherwise, click 2018-08-03_1545.png.


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