When posting a comment to an Improvement or Project, users have the opportunity to immediately send a notification to certain people. Typically, this option is chosen for the most important comments or those of a time-sensitive manner.
When you receive such a notification, you can respond to the comment directly from your email! This gives the conversation the speed of an email communication with the benefit of maintaining a permanent record of the discussion within KaiNexus.
How do I respond to comments via email?
When you get an email specifically about a comment (NOTE: Not the digest) reply to the email as you would any other. The body of the email will become the new comment.
It's important to remember:
- To make sure you send the email from the email address associated with your KaiNexus account. Additionally, that email address must be associated with only one KaiNexus account or else you will receive an error message and your comment will not be posted.
- Not to change the "Reply To" email address.
Pro Tip: You may want to remove your email signature when replying to a comment. If you do not, the signature will be included in the comment on KaiNexus.