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Inactivate a user

The "Admin" area is only accessible by administrators; only User Administrators can perform the functions detailed on this support page.


Why can’t I just delete a user?

You cannot delete a user in KaiNexus. This preserves the record of your organization’s improvement work.

To remove users from your network and official user count, you must instead inactivate them.


How do I inactivate a user?

Navigate to the "Users" admin page, then:

  • Hover over the user you want to inactivate so that it is highlighted blue.

  • Click  to its the right.



  • In the resulting window, click 2018-05-03_1519.png to confirm this action.


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