To get to this page, just navigate to the Admin page by clicking on the left sidebar menu, look under the Users heading, and click "Users." This admin page is only accessible by administrators; only User Administrators can perform the functions detailed on this support page.
How do I send a user a password reset email?
NOTE: If the user does not have an email address associated with their account, you will need to manually reset their password.
If the user has an email address associated with their account:
- Find the user in the list of users.
- Hover over their name so that it is highlighted blue.
- Click on the right.
- On the resulting drop-down menu, click “Send Password Reset Email.”
- Click to confirm this action. The email containing instructions on how to activate the account will be sent.
The user will receive a message telling them how to reset their password.