The "Admin" area is only accessible by administrators; only User Administrators can perform the functions detailed on this support page.
If a user has been locked out of their account or forgot their email, you may need to send them a password reset email.
NOTE: If the user does not have an email address associated with their account, you will need to manually reset their password.
How do I send a user a password reset email?
Navigate to the "Users" admin page, then:
- Hover over the user so that it is highlighted blue.
- Click to its right.
- In the resulting drop-down menu, click .
- In the resulting window, click .