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Add Tasks to an Incident


If an Incident needs to be broken up into smaller chunks, you can add Tasks to it. Each Task can be assigned to whoever is right for the job, and you'll be able to monitor the progress of each piece of the Incident separately instead of trying to keep track of it all at once.

 

Who can add Tasks to an Incident?

  • The Responsible Person

  • The Author(s)

  • The Assigner

  • Any Collaborators

  • Anyone with the "Edit" or "Assign" permissions for Incidents in that Location

  • Anyone with the "Edit" or "Assign" permissions for Incidents in that Location

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I add Tasks to an Incident?

Open the Incident to which you want to add a Task, then:

  • Click 2017-10-06_1619.png in the top right corner of the page.

  • Click 2017-10-06_1622.png in the resulting drop-down menu.

 
__-_Task.jpg

 

In the resulting window:

  • If you want to create a new Task from scratch, click 2017-12-27_1449.png. If your organization has configured multiple types of Tasks, you'll be prompted to pick which template you want to use.

    In the resulting window, create the new Task as you normally would.

    NOTE: The "Parent" field will automatically be filled in with the name of the item under which you're nesting this Task. Don't alter this field unless you want the Task nested somewhere else.


  • If you want to add an existing un-nested Task, search for it by name or ID number in the "Choose Existing" drop-down menu. You can add as many Tasks as you like.

    When you're finished, click 2018-04-12_1532.png.

 

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