Who can revert an Incident to the “New” status?
- Its Assigner
- Anyone with the “Assign” permission for Incidents in that Location
How do I revert an Incident to the “New” status?
Open the Incident you want to make new, then:
- Click the status indicator.
- Click in the resulting drop-down menu.
In the resulting window:
- Enter the reason for reverting the Incident to the “New” status.
- Click .