Powered by Temper

Revert an Incident to the "New" status

STOP: Is the Incident module active for your organization?

 

Who can revert an Incident to the “New” status?

  • The Assigner

  • Anyone with the “Assign” permission for Incidents in that Location

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I revert an Incident to the “New” status?

Open the Incident with which you want to work, then:

  • Click the status indicator.

  • In the resulting drop-down menu, click 2017-12-27_1408.png.

Status_indicator_-_make_new.jpg


In the resulting window:

  • Enter the reason for reverting the Incident to the “New” status.

  • Click 2017-11-02_1658.png.

 

Have more questions? Submit a request