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Reopen an Incident

STOP: Is the Incident module active for your organization?

 

If an Incident has already been resolved but needs to be addressed, you can reopen it and let work continue or begin again.

 

Who can reopen an Incident?

  • Anyone with the “Assign” permission for Incidents in that Location

  • The Assigner

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I reopen an Incident?

Navigate to the Incident you want to reopen, then:

  • Click the status indicator.

  • In the resulting drop-down menu, click 2018-04-18_1639.png.


Status_indicator_-_reopen.jpg


In the resulting window:

  • (**Optional**) Enter a reason for reopening the Incident.

  • Enter a due date.

  • Click 2017-12-27_1352.png to reopen the Incident.

 

Have more questions? Submit a request