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Incident Attachments

Who can add, edit, or delete an Incident’s attachment(s)?

Any KaiNexus user who has the permission to edit the Incident can attach, edit, or delete files from it. This includes:

  • The author

  • The assigner

  • The responsible person

  • Any collaborators

  • Anyone with a role granting them the permission to edit Incidents in that location

 

How do I attach a file to an existing Incident?

Open 2017-03-06_1134.png the Incident to which you want to add an attachment. Then:

  • Click in the files section located on the right side of the page.

  • Select the correct file from your computer.

OR

  • Drag and drop the file into the files section.


Incident_attachments.jpg

Image files will be displayed in the Image section of the Incident by default. You can edit that file so that it isn't displayed by clicking its name and unchecking “Shown in Image area.”

 

How do I attach a file to an Incident I'm creating?

While the Create Incident window is open on the screen:

  • Drag the file you want to attach onto that window.

OR

  • Click 2017-03-06_1135.png in the bottom right corner, then choose the file you want to attach.

 

How do I download an attachment from an Incident?

Open the Incident that holds that attachment:

  • Click 2017-10-03_1414.png in the top right corner of the “Files” section.

  • Click 2017-10-03_1415.png the that appears next to the name of the file you want to download.

 

In the resulting window:

  • Click 2017-03-06_1138.png.

 

How do I edit an existing attachment?

Open the Incident that holds that attachment:

  • Click 2017-10-03_1414.png in the top right corner of the “Files” section.

  • Click the 2017-10-03_1415.png that appears next to the name of the file you want to edit.

 

You can edit: 

  • Edit the name of the file in the “File Name” field.

    NOTE: Changing the file extension could prevent functionality such as previewing images.

  • Add a description of the file. This will be displayed whenever you hover over the file's name in the Files section. If the attachment is an image displayed in the “Images” area, the description will be displayed under the image in place of the file name.

  • Check or uncheck “Shown in Image area.”

    If this box is unchecked, only the image’s name will be listed in the “Files” section. If this box is checked, the image itself will be displayed in the “Images” section and the file name will be listed in the “Files” section.

  • Choose where in the "Images" section this image will be displayed.

    • Pick "Default" to display the image in the next available position.

    • Pick "Force left" to display the image in the left column.

    • Pick "Force right" to display the image in the right column.

  • Save your changes by clicking 2017-10-05_1731.png.

 

How do I delete an existing attachment?

Open the Incident that holds that attachment:

  • Click 2017-10-03_1414.png in the top right corner of the “Files” section.

  • Click the 2017-10-03_1415.png that appears next to the name of the file you want to delete.

 

In the resulting window:

  • Click 2017-03-06_1140.png.

  • Click 2017-02-23_1240.png.

 

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