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Incident dates

Where are important dates listed for each Incident?

When you open an Incident, you can find its relevant dates listed in the "Dates" section.


Incident_dates.jpg

 

What dates should I know for each Incident?

The dates you see are dependent on the status of the Incident.

  • Created on: The date on which the Incident was originally submitted.

    • This date cannot be changed.

  • Assigned on: The date on which the Responsible Person was originally assigned to work on the Incident.

    • This date cannot be changed.

  • Start on: The date on which work on the Incident actually began or is scheduled to begin.

    • The Assigner and anyone with the "Assign" permission for Incidents in this Location can edit the start date of an in-progress Incident.

    • Once the Incident is completed, this date can only be changed by Quality Administrators.

  • Due on: The date by which work on the Incident should be completed.

    In the week before the Incident is due, this date will be highlighted in yellow and its font turned to red. After the due date passes, this Incident is considered overdue and this date will be highlighted in red and the team will receive an alert. That’s your cue to either complete the Incident or change the due date.

    • The Assigner and anyone with the "Assign" permission for Incidents in this Location can edit the due date of an in-progress Incident.

    • Once the Incident is completed, this date cannot be changed.

  • Resolution submitted on: The date on which the Resolution was submitted for approval. If the Resolution is updated and re-submitted for approval, this date will change to the date of the more recent submission.

    If the Resolution was never submitted for approval (e.g. if the Assigner resolved the Incident or the Assigner's approval was not required for the Resolution), this date will not be displayed on the Incident

    • This date cannot be changed.

  • Completed on: The date on which the Incident was completed. If the Assigner was required to approve the Resolution, this is the date on which their approval was given. If the Resolution is reopened and re-completed, this date will change to the date of the more recent completion.

    NOTE: Changing the completion date to a future date will not automatically reopen the Incident.

    • Quality Administrators can edit the completion date of any completed Incident.

  • Review on: The date on which a completed or deferred Incident is scheduled to be reviewed.

    When this date is reached, the Assigner will receive an alert.

    • The Responsible Person, Assigner, Quality Administrators, and anyone with the "Assign" permission for Incidents in this Location can edit the review date.

  • Last updated: The date on which the most recent changes were made.

    • This date cannot be manually changed.

NOTE: If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors can edit the start date, due date, and review date. If the Incident is nested under a Chart, the Chart's Authors can do the same.

 

How do I change one of those dates?

If a date can be manually edited and you have the appropriate permissions and roles to change it as detailed above, you will see a 2017-02-21_1006.png displayed next to it.

Click on that icon. In the resulting window:

  • Type the new date in the date field.

OR

  • Click 2017-02-20_1422.png to open the calendar. You can click the exact date, click "Today" to change the value to today's date, or click "7d," "14d," "30d," or "90d" to change the value to the date that is 7 days, 14 days, 30 days, or 90 days from the current date, respectively.

Edit_Review_Date.jpg

 

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