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Incident Comments

STOP: Is the Incident module active for your organization?

 

Who can add a comment to an Incident?

Any KaiNexus user who can access the Incident can comment on it to log updates and communicate with other users. Comments are noted in the digest email and as an alert in KaiNexus itself.

 

How do I comment on an Incident?

Navigate to the Incident to which you want to add a comment, then:

  • Open the "Comments" tab

OR

  • Scroll down in the main tab to find the "Comments" section

 

All the comments on this Incident will be displayed. Click in the comment text box and enter your comment.

NOTE: You can use markdown formatting to customize your comments’ appearance.

 

When you’re done typing your comment:

  • Check the box next to "Email Now?" (located below the comment text box) and enter the names of everyone to whom you want to send this comment immediately, rather than waiting for them to receive it in their digest.

  • Click 2017-10-03_1539.png.

New_Comments_layout.jpg

 

Who can edit or delete a comment?

  • The author of the comment.

  • Anyone who can edit the Incident based on their Roles or their relationship with the Incident.

 

How do I edit a comment? 

First, navigate to the Comments section of the Incident (as described above). Then:

  • Hover over the comment you want to edit so that it is highlighted blue.

  • Click  to the right of the comment.

 

In the resulting window:

  • Edit the comment.

  • Check the box next to "Email Now?" (located below the comment text box) and enter the names of everyone to whom you want to send this comment immediately, rather than waiting for them to receive it in their digest.

  • Click 2017-02-23_1238.png to save your changes.

 

How do I delete a comment?

First, navigate to the Comments section of the Incident (as described above). Then:

  • Hover over the comment you want to delete so that it is highlighted blue.

  • Hover over it so that it is highlighted blue and click 2017-02-23_1239.png.

  • In the resulting window, click 2017-02-23_1240.png.

 

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