STOP: Is the Incident module active for your organization?
Who can update the Resolution?
- The Assigner
- Anyone with the "Assign" permission for Incidents in this Location
- If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.
How do I update the Resolution?
Open the Incident you want to update, then click in the top right corner of the "Resolution" section.
In the resulting window, you'll be able to update every element of the Resolution. When you're satisfied with your changes:
- Enter your changes without the approval of the Assigner, by clicking .
- Submit your updates to the Assigner for their approval by clicking .