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Update an Incident's Resolution

STOP: Is the Incident module active for your organization?

 

Who can update the Resolution?

  • The Assigner

  • Anyone with the "Assign" permission for Incidents in this Location

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I update the Resolution?

Open the Incident you want to update, then click 2017-10-03_1414.png in the top right corner of the "Resolution" section.

Edit_Resolution.jpg

 

In the resulting window, you'll be able to update every element of the Resolution. When you're satisfied with your changes:

  • Enter your changes without the approval of the Assigner, by clicking 2018-04-12_1210.png.

  • Submit your updates to the Assigner for their approval by clicking 2018-04-18_1627.png.

 

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