STOP: Is the Incident module active for your organization?
A draft is a preliminary version of an Incident; the Author has not yet submitted it and only they can see it. That means that for work to begin on it, the Incident must be finalized and submitted.
What happens when I submit my drafted Incident?
If you assign the Incident yourself - you will need the "Assign" permission for Incident in your Location to do so - it will enter the "Active" status and the person to whom you assigned it will be notified.
Otherwise, the Incident will enter the "New" status and the person or people responsible for assigning it will be alerted.
How do I submit a drafted Incident?
Open the Incident you want to submit, then:
- Click the status indicator.
- Click in the resulting drop-down menu.
In the resulting window, review all of the Incident’s information and, when satisfied, click