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Defer an Incident

STOP: Is the Incident module active for your organization?

 

Who can defer an Incident?

  • The Assigner

  • Anyone with the "Assign" permission for Incidents in that Location

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I defer an Incident?

Open the Incident you want to defer, then:

  • Click the status indicator

  • Click 2017-12-21_1112_001.png in the resulting drop-down menu.

Defer.jpg

In the resulting window:

  • (**Optional**) Enter a reason for deferring the Incident.

  • Enter the date upon which the team will be alerted that they should revisit this Incident in the "Review Date" field.

    This saves you from having to remember to review the Incident in the future.

  • Click 2018-04-16_1150.png.

 

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