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Defer an Incident

STOP: Does your organization have the Incident Add-On?


Who can defer an Incident?

  • The Assigner

  • Anyone with the “Assign” permission for Incidents in that Location

How do I defer an Incident?

Open the Incident you want to defer, then:

  • Click the status indicator

  • Click 2017-12-21_1112_001.png in the resulting drop-down menu.


In the resulting window:

  • (**Optional**) Enter a reason for deferring the Incident.

  • Enter a review date. This is the date upon which the team will be alerted that they should revisit this Incident.

    This saves you from having to remember to review the Incident in the future.

  • Click 2017-02-21_1200.png.


Have more questions? Submit a request