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Incident links

STOP: Is the Incident module active for your organization?

 

How do I open a link?

Open the Incident with which you want to work, then find the link in the "Links" section.

  • If the link is to a website:

    • Click the link's name. The website will open in a new tab in your default browser.

  • If the link is to a document in a shared drive or on your computer:

    The first time you open such a link, you will need to install an add-on or configure your browser:

    • Internet Explorer

      • Open Internet Explorer’s “Internet Options” menu.

      • Go to the “Security” tab.

      • Uncheck “Enable Protected Mode.”

      • Click “Sites.”

      • Add your organization’s KaiNexus url (it’s something like myorg.kainexus.com) to the list of trusted sites and close this window.

      • Click “Apply” to keep your changes.

      • Go to the “Advanced” tab.

      • Scroll down to the “Security” section and check “Allow active content to run in files on My Computer.”

      • Restart your computer.

      • Click the link you want to open.

 

Managing links 

Who can add, edit, or delete a link?

  • The Author

  • The Assigner

  • The Responsible Person

  • Any Collaborators

  • Anyone with the "Edit" permission for Incidents in that Location

  • Anyone with the "Assign" permission for Incidents in that Location

  • If the Incident is nested under a Project, the Project's Facilitators, Leaders, and/or Sponsors. If the Incident is nested under a Chart, the Chart's Authors.

 

How do I add a link to an existing Incident?

Open the Incident to which you want to add a link, then:

  • Click 2017-10-06_1619.png in the top right corner of the page.

  • In the resulting drop-down menu, click 2017-10-06_1626.png.

-_Link.jpg

 

In the resulting window:

  • To add an external link, make sure the “Web Link” tab is selected. Then:

    • Enter the title of your link in the “Name” field.

    • Enter the URL in the “Address” field.

  • To add an internal link to some item in KaiNexus, select the “Item” tab.

    • Search for the item to which you want to add a link in the “Item” field. You can search by title or ID number.

  • Click 2017-10-20_1804.png.

 

How do I edit a link?

Open the Incident with which you want to work, then:

  • Click 2017-10-03_1414.png in the top right corner of the "Links" section.

  • Click 2018-05-03_0958.png next to the link you want to edit.

Edit_link.jpg

How do I delete a link?

Open the Incident with which you want to work, then:

  • Click 2017-10-03_1414.png in the top right corner of the "Links" section.

  • Click 2018-04-06_1353.png next to the link you want to delete.

Delete_link.jpg

  • In the resulting window, click 2018-04-06_1354.png.

 

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