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Update an Improvement's Resolution

Once an Improvement's Resolution has been finalized and the item completed, certain people can update the details of the Resolution whenever necessary.

NOTE: Depending on the item's template's configuration, you may or may not be able to edit the Target or Forecast Resolutions. Reach out to your Customer Experience Lead for additional assistance.

 

Who can update the Resolution?

  • The Assigner

  • Anyone with the “Edit” permission for Improvements in the relevant Network Location(s)

  • Anyone with the “Assign” permission for Improvements in the specified Network Location(s)

  • If the Improvement is nested under a Project, the Project’s Facilitators, Leaders, and/or Sponsors

  • If the Improvement is nested under a Chart, the Chart’s Authors

  • If the Improvement is nested under an Incident, the Incident’s Assigner, Responsible Person, and/or Authors

 

How do I update the Resolution?

Open the Improvement with which you wish to work. Navigate to the “Resolution” tab, then click the pencil iconin the top right corner of the Resolution panel.

A screenshot of the Resolution tab of a KaiNexus Improvement. A blue arrow is pointing to the pencil icon in the Resolution panel.

In the resulting window, you’ll be able to update every element of the Resolution. When you are satisfied with your changes:

  • Enter your updates without the approval of the Assigner, by clicking the 'Save' button

  • Submit your updates to the Assigner for their approval by clicking the 'Submit for Approval' button

A screenshot of the KaiNexus Edit Resolution screen

PRO-TIP: Click on any recorded quantitative impact in the Resolution panel to jump directly into the edit window for that specific impact.

 

A screenshot of the Resolution panel of a KaiNexus Improvement. A blue arrow is pointing to one of the quantitative impacts which has been in highlighted in light gray to indicate that it is clickable.

 

PRO-TIP: You can easily make updates to the custom schedule of a quantitative impact by clicking directly on the blue “Schedule” button in the Resolution panel.

A screenshot of the Resolution panel of a KaiNexus Improvement. A blue arrow is pointing to the blue 'Schedule' button displayed under one of the quantitative impacts.

 

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