Incident Management

Add a Score to an Incident

Reach out to your Customer Experience Lead to add the “Scores” section to any of your templates.



Add a Weighted Score to an Incident

To add a Weighted Score to an Incident, open the item, then:

  • Click  in the top right corner of the page.

  • In the resulting drop-down menu, click . NOTE: If you do not see this option, no Scores have been made available for this template.

  • All Weighted Scores available for this template will be listed in the resulting drop-down menu. Click the one with which you want to work.

  • In the resulting window, select the applicable Attributes, then click .


Edit or delete a Weighted Score

To edit or delete an item’s Weighted Score, open the item, then:

  • Click the Score’s name in the “Scores” section.

  • In the resulting window:

    • To edit the Score, update any applicable Attributes, then click .

    • To delete the Score, click .