Improvement Management

Add a Score to an Improvement

Reach out to your Customer Experience Lead to add the “Scores” section to any of your templates.



Add a Weighted Score to an Improvement

To add a Weighted Score to an Improvement, open the item, then:

  • Click  in the top right corner of the page
  • In the resulting drop-down menu, click

NOTE: If you do not see this option, no Weighted Scores have been made available for this template.

  • All Weighted Scores available for this template will be listed in the resulting drop-down menu. Click the one with which you want to work
  • In the resulting window, select the applicable Attribute Values, then click


Edit or delete a Weighted Score

To edit or delete an Improvement’s Weighted Score, open the Improvement, then:

  • Click the Score’s name in the “Scores” section
  • In the resulting window:
    • To edit the Score, update any applicable Attribute Values, then click
    • To delete the Score, click