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Review an Incident's Resolution

When you resolve an Incident, you have the option of scheduling the Resolution for review at a future date.

This is useful for when you want to check in on an Incident after it has been in place for a while and make sure that everything is still working as well as expected. If not, you might consider reopening the Incident to see what changes can be made to get things back on track.

 

Who gets notified when it's time to review the Incident?

When the review date rolls around, the Incident's Assigner will receive an alert telling them that it's time to review the Incident.

This alert will be displayed on the Incident itself, as well as on the Assigner's Notifications Screen.

 

How do I review the Incident?

  • Click More.png in the action bar.

  • Click 2017-03-06_1507.png in the resulting drop-down menu.

Update_resolution.jpg

  • Review the Resolution and make any necessary changes.

  • Update the "Review On" date, or click "No" if you don't need to review the Incident again.

  • Click 2017-03-06_1508.png.

  • To remove the alert itself from the Incident, click 2017-03-06_1424.png on its right side.

 

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