Only the people participating in a private Incident or those people with the “Private Administrator” permission are able to see it. Those people who do not meet either of those requirements will be unable to:
- See the title and description
- View its data and charts
- Access its links and attachments
- See any other details about the Incident
This keeps any privileged information from becoming general knowledge, while still allowing it to be entered into KaiNexus.
A private Incident’s impacts are recorded in the organization’s metrics, but uninvolved people will not be able to access the Incident from any Reports. The Incident will also be counted towards the total number of Incidents in the organization (or in its Parent Project, if there is one) but, again, it cannot be seen or accessed by non-Team members through any lists.
NOTE: Because private Incidents are, well, private, neither your organization’s administrators nor KaiNexus Support will be able to help you with them unless they are added to the Incident’s team.
How do I make an Incident private?
When editing or creating an Incident, check the box next to "Make Private." NOTE: Only users with the “Toggle Private” permission as part of one or more of their Roles will see this option.