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Update an Incident's Resolution

STOP: Is the Incident module active for your organization?

 

To update an Incident’s Resolution:

  • Open the Incident you want to update.

  • Click More.png in the action bar.

  • Click 2017-02-23_1700.png in the resulting drop-down menu.


Update_Incident_resolution.jpg

In the resulting window, update the Resolution however necessary. When you’re done:

  • If the assigner’s approval is not needed to resolve the Incident, click 2017-02-22_1505.png.

  • If the assigner’s approval is required, click 2017-02-22_1500.png.

 

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