STOP: Is the Incident module active for your organization?
To update an Incident’s Resolution:
- Open the Incident you want to update.
- Click in the action bar.
- Click in the resulting drop-down menu.
In the resulting window, update the Resolution however necessary. When you’re done:
- If the assigner’s approval is not needed to resolve the Incident, click .
- If the assigner’s approval is required, click .